Connect Meta: Messenger, Instagram, WhatsApp

Status: coming soon. The Meta integration (Facebook Messenger, Instagram DMs, post/ad comments, and WhatsApp Business) is in development and pending Meta's app review. Schedule a demo to be notified when it opens.

One Meta Business connection will cover four channels: Messenger conversations, Instagram direct messages, comments on your posts, and WhatsApp Business messages.

What to prepare in Meta Business Manager

Getting these ready now makes the eventual connection a five-minute job:

A Meta Business account that owns your Facebook Page (business.facebook.com).
Your Instagram account switched to a professional account and linked to that Facebook Page (Instagram settings → Account → Switch to professional account).
For WhatsApp: a WhatsApp Business account with a verified phone number, registered under the same Meta Business account.
Admin access — the person connecting Augury must be an admin of the Business account.

How replies will work

DMs (Messenger, Instagram, WhatsApp): private replies, drafted for your approval. Messaging platforms enforce a 24-hour reply window — Augury surfaces the deadline on each draft so nothing lapses.
Comments: public replies, treated like review responses — they always require your explicit approval, and a safety check blocks personal information from being posted publicly.

Data deletion

Meta requires connected apps to honor user data-deletion requests. Augury implements this automatically — see data deletion.